1. Introduction
Cyber Dream (SAS with a capital of €500, SIREN 951 325 984, registered office: 3 rue Jacques Daguerre, 44300 Nantes, France) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains what data we collect, how we use it, your rights, and how we ensure its protection.
2. Data We Collect
We may collect the following categories of data:
- Identification Data: name, email address, postal address, phone number.
- Technical Data: IP address, browser type, operating system, visited pages, session duration, server logs.
- Login Data: timestamps, access logs, technical identifiers (cookies, tokens, anonymous IDs).
- Payment Data: billing details and transaction data (processed via secure third-party providers).
- Communication Data: messages sent via contact forms, email, or chat.
3. Purpose of Data Processing
Your data may be used for the following purposes:
- To provide, operate, and improve our services and products.
- To manage user accounts, authentication, and security.
- To send communications (information, updates, support).
- To process orders, payments, and invoices.
- To analyze site usage and performance (statistics, analytics).
- To comply with legal and regulatory obligations.
4. Legal Basis for Processing
Depending on the context, processing may be based on:
- Your consent (e.g. non-essential cookies, newsletter).
- The performance of a contract (e.g. order fulfillment).
- Compliance with a legal obligation (e.g. tax, accounting).
- Cyber Dream’s legitimate interests (e.g. fraud prevention, service improvement), provided your rights are not infringed.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Ensure the proper technical functioning of the website.
- Collect anonymous usage statistics (analytics).
- Enhance user experience and personalization.
- Manage cookie consent preferences.
You can manage your cookie preferences via your browser settings or through a consent banner on our site.
6. Data Recipients
Your data may be shared with:
- Our technical service providers, hosting providers, and payment processors.
- Analytics providers (e.g. Google Analytics) or advertising platforms if applicable.
- Public authorities or courts when legally required.
7. Transfers Outside the EU
If your data is transferred outside the European Union, we ensure appropriate safeguards are in place (e.g. standard contractual clauses, adequacy decisions).
8. Data Retention
We retain your data for a duration appropriate to its purpose, unless legal obligations require otherwise. For example:
- Analytics/navigation data: 13 to 24 months.
- Client/order data: as long as necessary for service and legal compliance.
9. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Access: Obtain a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data (“right to be forgotten”).
- Restriction: Request limitation of processing in certain cases.
- Portability: Receive your data in a structured format.
- Objection: Object to processing based on legitimate interest.
- Withdraw Consent: At any time, when processing is based on consent.
- Lodge a Complaint: With a supervisory authority (e.g. CNIL in France).
To exercise your rights, contact us at: contact[at]cyberdream.io.
10. Data Security
We implement appropriate technical and organizational measures to secure your data against unauthorized access, alteration, disclosure, or destruction (e.g. encryption, access control, internal audits).
11. Policy Updates
This Privacy Policy may be updated periodically. The most recent version will always be available on our website. In case of significant changes, you may be notified (e.g. by email or on-site notice).
12. Contact
If you have any questions about this Privacy Policy, please contact us:
- Address: 3 rue Jacques Daguerre, 44300 Nantes, France
- Email: contact[at]cyberdream.io